TERMS & CONDITIONS

We want You and us to have a pleasurable experience and know what to expect.

Please KINDLY take note of the following:

  • RIGHT OF ADMISSION RESERVED.

  • YOU ENTER OUR PROPERTY AT YOUR OWN RISK, this means that we can't be held liable for any injuries, etc.

  • THIS IS NOT A RETAIL SHOP....but an extension of the home and generosity of X & J.

  • This property operates on terms (not on others' demands) and the visitor is not always right.

  • No Cash accepted, ONLY CARD payments. All sales are final.

  • For sustainable barter agreements...email us.

  • Opening and closing times are strictly adhered to. If you are late, you are late; if you are too early, just wait. We have  other priorities also.

  • If you are unhappy with the prices, please go to a retail shop and pay up to 2,3 or 4 times more.

  • Products sold here are not intended for resale (they are meant for the consumer to benefit directly).

  • Make sure of what you buy, ask about the products and test the equipment! We do not take returns.

  • Please make sure you understand our honey terms of sale, displayed on the website under the honey tab and at premises.

  • Please note that we don't have a recipe for honey (only china has), if we are out of stock...we are out of stock and there is no need for anyone to be upset about this. (sign up for our special customer emails at our shop to stay informed)

  • If you are unhappy with the level of service, please sort it out with the person helping you, don’t complain afterwards or talk badly behind us, sort it out in the moment, you have a voice and we don’t have a complaints department!

  • We are open-minded and allow anyone to suggest anything to us – meaning we really welcome your thoughts!

  • Electric fences ALWAYS on, please stay away from them and warn your children.

  • Parking is at your own risk and we do not offer a porter/help me carry service to your vehicle.

  • Our yard/boma is wheelchair friendly, but not completely flat either.

  • We do not keep any medication on site and if you feel sick, please keep some distance / wash your hands / think logically.

  • No pets or any creatures allowed.

  • Smoking not allowed close to/inside buildings, pathways, entrances, seating areas, toilets and people. Please respect those that don't smoke. Find a place down wind, put your butts in the fire place (not on our lawns).

  • No alcohol allowed on premises.

  • Picnic and braai facilities FREE to use, but please tidy up when you leave.(wood free but limited, we also sell wood)

  • Our yard is family friendly, but kids still need to be supervised at all times by parents/guardians.

  • We do not have a waiter service. Our procedure is: Make up your mind, order, pay first, then collect and sit back to enjoy. If you need anything else repeat the procedure. 20min before closing is the cut-off to order a quick coffee or treats.

  • The equipment section is NOT a “teach me beekeeping now / discussion / advice area”. Consulting is simply not a service we offer. We sell basic equipment and a short description about the products. We also offer a basic beekeeping course, beekeepers desk information console with lots of info and a how to get started booklet.

  • We do not have a manager. Should you have unresolved queries/suggestions about any service or product, please contact us via email info@apiarista.co.za . We will do our best to help you within reasonable time. xander & janice are available by appointment, please make contact via email first. If the matter is of interest, they would gladly meet with you at the shop for further discussion or settle the matter via email or the phone.

  • Close friends and family of X&J we don't like to give you partial/no attention, but this is what most likely will happen if you just arrive randomly. Please don't expect us to come to the shop to just say "hi & bye", what does this mean anyway. Rather commit and make a date with us, we would love to have you over for a meal! (evenings/weekends)

  • We have the right to refuse to serve you if your behavior is rude towards us or any visitor. You may come back another day if you can be kind again or not to come back at all is also ok with us. ​REMEMBER if you want to support someone you must also RESPECT their terms, times etc, otherwise you are not supporting and are merely behaving as a self-centered / my way or no way person. (please note that we did mention in above terms "we welcome your thoughts")

  • This is private property not public property, if you still don't like the views, opinions, expressions displayed and service offered it is not our problem, only yours and for your convenience please don't burden yourself to come back. We will never compromise our values in order to stay open to the public, but rather lock our gates(even permanently if needed) and we say this in a very straight, humble way and not out of arrogance.

Once again, kindly take note of the above and if this offends in anyway please read again slowly. Remember we want You and us to have a pleasurable experience and know what to expect.

A WARM HEARTED THANK YOU FOR YOUR SUPPORT :)